Shipping Policy

Thank you for shopping with Al-Arab Computers. This Shipping Policy explains how we process, ship, and deliver orders placed through our website at https://alarabcomputers.store.

Our goal is to ensure that every order is processed efficiently and delivered safely to customers across the United Arab Emirates (UAE) and the Kingdom of Saudi Arabia (KSA).

1. Shipping Coverage

Al-Arab Computers currently provides shipping services within:

  • United Arab Emirates (UAE)
  • Kingdom of Saudi Arabia (KSA)

If shipping becomes available to additional locations in the future, our website will be updated accordingly.

2. Order Processing

Orders are processed after successful payment authorization and confirmation of product availability.

Before dispatch, we may perform order verification to help prevent fraudulent transactions and ensure accurate delivery information.

Orders placed on weekends, public holidays, or outside normal business hours may be processed on the next working business day.

3. Shipping Time

Delivery times may vary depending on:

  • Delivery destination
  • Product availability
  • Courier schedules
  • Weather conditions
  • Public holidays
  • Customs procedures (where applicable)
  • Other unforeseen circumstances beyond our control

Any estimated delivery time displayed during checkout or communicated by our team should be considered an estimate only and not a guaranteed delivery date.

4. Shipping Charges

Shipping charges, if applicable, are calculated based on factors such as the delivery location, order size, weight, and selected shipping method.

Any applicable shipping fees will be clearly displayed during checkout before you complete your purchase.

5. Order Tracking

Where tracking services are available, customers will receive shipment tracking information after their order has been dispatched.

Tracking updates are provided by the shipping carrier and may take some time to appear after shipment confirmation.

6. Delivery Address

Customers are responsible for providing complete and accurate shipping information.

Please ensure that your:

  • Recipient name
  • Delivery address
  • Contact number
  • Postal or ZIP code (where applicable)

are correct before completing your order.

Al-Arab Computers is not responsible for delivery delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

7. Delivery Attempts

If a delivery attempt is unsuccessful due to customer unavailability or incorrect delivery information, the courier may attempt redelivery or return the shipment in accordance with their delivery procedures.

Additional delivery charges may apply if a shipment requires re-delivery due to incorrect information or missed delivery attempts.

8. Delayed Deliveries

Although we work with reliable shipping partners, delays may occasionally occur due to circumstances beyond our reasonable control, including:

  • Severe weather conditions
  • Transportation disruptions
  • Customs inspections
  • Government regulations
  • Public holidays
  • High shipping volumes
  • Force majeure events

We appreciate your patience should such situations arise.

9. Damaged or Missing Shipments

If your order arrives damaged, incomplete, or appears to have been lost during transit, be sure to get in touch with our customer support team as soon as possible.

To help us investigate the issue efficiently, you may be asked to provide:

  • Your order number
  • Photos of the package and product (if damaged)
  • A description of the issue

Each case will be reviewed individually, and we will work with the shipping carrier to resolve the matter where appropriate.

10. Order Inspection

We recommend inspecting your order immediately upon delivery.

If you notice any visible damage or missing items, please notify us promptly so we can assist you in resolving the issue.

11. Shipping Restrictions

Certain products may be subject to shipping restrictions based on:

  • Product type
  • Delivery location
  • Local regulations
  • Courier limitations

If a product cannot be shipped to your selected location, we will notify you before completing your order whenever possible.

12. Returns Related to Shipping

If an order is returned to us due to an incorrect delivery address, refusal of delivery, or failure to receive the shipment within the courier’s holding period, additional shipping charges may apply before the order can be reshipped.

For information regarding returns, exchanges, and refunds, please refer to our Return & Refund Policy.

13. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in our shipping procedures, courier services, or legal requirements.

Any updates will be posted on this page together with the revised effective date.

14. Contact Us

If you have any questions regarding shipping, delivery, or your order, please contact us through the Contact Us page on our website.

Website: https://alarabcomputers.store

Thank you for choosing Al-Arab Computers. We appreciate your trust and look forward to serving you with reliable products and dependable delivery services.